Worldmobile PRO customers only get an account if they do not plan to use data packages. The customer should also have at least 3 sim cards and/or eSIMs.
Customers with an account use the data with normal rates, or with a DISCOUNT Plan.
We maintain the sim cards and eSIMs of all other retail customers under an account of us. We activate the requested data packages. We can also set a specific DISCOUNT plan per sim/eSIM.
All Worldmobile Pro sim/e-sim customers buy their credit and data packages on this website. You can also ask for an invoice and/or payment request. We recharge the sims/e-sims and accounts manually in the system.
Use of the Pro WORLD sim in a Wifi Hotspot or a router (Data tethering) is allowed.
There are no restrictions on the duration of use of the Pro sim/e-sim abroad.
A Worldmobile Pro sim/e-sim is only active if the sim/e-sim has balance or valid data packages. Otherwise the sim/e-sim becomes inactive.
You can keep an inactive sim and reactivate it later by purchasing balance or data packages.
For prepaid accounts, increasing the account balance is only possible by a prepayment (bank transfer, balance purchase on this website, or we send a payment request)
Customers who do not have access to a Worldmobile Pro account can buy balance and/or Worldmobile PRO data packages on this website. You can also send an email and ask for a payment link.
For quick processing, it is recommended that you send an email directly to info@worldmobile.nl with your order number and sim/e-sim numbers.
We process the balance/data package purchases within a day, usually within an hour.
Worldmobile PRO product has a standard data rate that is calculated per MB. You can never use more data than what is possible with your account and sim balance.
Customers can use DISCOUNT Plans or data packages.
Customers with a high number of sims/esims and/or data usage should use Worldmobile Business.
Prices of montly and yearly data packages can be seen here.
Prices of Discount Plans and the applicable data rates can be seen here.
Customers who have access to a Worldmobile Pro account can view and manage all their sims with their accounts.
Customers who do not have an account will receive an SMS message when their active data package is used 75% and 95%, or when their balance is nearly used up. If you have multiple packages on one sim, you will receive the messages for each package separately.
You can always send an e-mail to info@worldmobile.nl and request your balance and/or remaining data in your package(s).
Worldmobile Pro sim cards have a Belgian number that can only be used for SMS. You can send an SMS to any other number and see your number. If this is not possible, you can send us an e-mail to request your sim SMS number.
If you order a phydical sim card, then the sim is always sent with blocked status. You should send us an email after you have received the sim, and request to activate it. We activate a Pro sim only with some balance or with a data package. If your order did not include some sim credit or a data package, then you should order some credit or a data package with the activation request.
If you order an eSIM with balance or a data package, then we activate the eSIM and add balance/package before we send the eSIM to you.
In most cases, internet works without problems. You must have some credit on the SIM card or an active data package.
If necessary, you can add an APN (Access Point Name) with the following value: worldmobile
NOTE: Please also check on your device that:
– Mobile data use is allowed
– Data roaming is ON
Receiving text messages is free with Worldmobile PRO sims and PRO esims.
Sending SMS messages is possible. Please check the PRO SMS rates
To be able to send SMS messages, you must have free balance on your Pro sim/e-sim. Data packages only include data. Costs for SMS messages are calculated separately. If you do not have free balance on your sim/e-sim, you cannot send SMS messages.
You will receive the e-SIM as a QR code attachment with an email.
You must have a data connection during the installation of the e-sim.
On almost all phones with e-sim support there is a Network menu option to add an e-SIM or a Data Plan.
You use this option, and choose install with a QR-Code.
It may take a while until the e-sim comes online. In some cases, a restart of your phone may be necessary for the esim to work.
An e-sim can only be registered on one device.
If you can no longer use your device on which the e-sim was installed, then you must order a new e-sim. We transfer the balance on the old e-sim to the new e-sim.
If you want to change/renew your device, you must remove the e-sim on the old device first, and reinstall it on the new one. If necessary, we can send the e-sim QR code again.
